DOOGO Terms & Agreements
Effective Date: April 2026
AGREEMENTS
1. INTRODUCTION
Welcome to DOOGO.
DOOGO is a Ghana-based online retail platform offering a curated selection of appliances, home
essentials, and lifestyle products.
Customers can:- Shop available products directly- Submit requests for specific items through our Custom Request feature
By using DOOGO (website or mobile app), you agree to these Terms & Conditions.
2. BUSINESS MODEL
– DOOGO operates as an online-only store- No walk-in retail shop- Orders fulfilled via warehouse and partner network
3. PRODUCTS & AVAILABILITY
– Subject to availability- May be updated or removed anytime- Images may slightly vary
4. PRICING- All prices in GHS
– Subject to change
– Delivery fees calculated at checkout
5. ORDER PROCESSING
– Orders processed within 24–48 hours- Confirmed after payment- May be declined for stock issues, pricing errors, or suspicious activity
6. CUSTOM REQUEST SERVICE
– Customers can request items not listed- GHS 250 non-refundable service fee applies- Final pricing shared before confirmation
7. DELIVERY
– Nationwide delivery- Timelines communicated after confirmation- Delays may occur due to logistics
8. RETURNS & EXCHANGES
7-day return policy applies:- Item unused- Packaging intact- Seals unbroken- Not installed- Proof of purchase required
Non-returnable once opened:- TVs- Refrigerators- Air Conditioners- Installed appliances
Faulty items must be reported within 24 hours.
Eligible for exchange or store credit after inspection.
9. PAYMENTS
– Accepted via approved channels- Orders processed after payment confirmation
10. WARRANTIES
– Provided by manufacturer- DOOGO may assist
11. LIMITATION OF LIABILITY
DOOGO not liable for indirect damages or misuse after delivery.
12. USER RESPONSIBILITIES
Users must provide accurate info and avoid fraudulent activity.
13. MODIFICATIONS
DOOGO may update terms anytime.
14. GOVERNING LAW
Ghana laws apply.
15. CONTACT
support@doogo.app
DOOGO — Shop. Source. Delivered
Effective Date: April 2026
APP POLICY
1. HOW DOOGO WORKS
DOOGO is an online store designed to make shopping simple and stress-free.
You can:
• Shop products directly from our store
• Request specific items using our Custom Request feature
We operate as an online-only platform with no walk-in store.
All orders are processed within 24–48 hours after confirmation.
2. PAYMENTS
We accept secure payments via:
• Mobile Money
• Card payments
Orders are only processed after payment is confirmed.
3. DELIVERY
We deliver across Ghana.
• Delivery timelines are shared after order confirmation
• We aim for fast and reliable delivery
• Delays may occur due to logistics or external factors
4. RETURNS & EXCHANGES
We offer a 7-day return policy under the following conditions:
• Item must be unused
• Original packaging must be intact
• Factory seals must not be broken
• Item must not be installed
Non-returnable once opened:
• TVs
• Refrigerators
• Air Conditioners
• Installed appliances
Faulty or damaged items must be reported within 24 hours.
Approved returns qualify for:
• Exchange OR
• Store credit
5. CUSTOM REQUEST
Can’t find what you’re looking for?
Use our Custom Request feature and we’ll help you get it.
• Service fee: GHS 250
• Final price and delivery timeline will be shared before confirmation
We make sourcing simple for you.
6. TERMS OF USE
By using DOOGO, you agree to:
• Provide accurate information
• Use the platform responsibly
• Accept our policies on orders, delivery, and returns
DOOGO reserves the right to update products, prices, and policies at any time.
7. WHY DOOGO
- Curated products you can trust
• Reliable delivery across Ghana
• Simple and stress-free shopping
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